Values in Action

Descriptor

• Applies strong moral and ethical principles in everyday practice
• Is accountable as part of the team
• Effectively manages own time to meet agreed deadlines
• Ensures timely communication
• Provides consistent, high-quality support and assistance to management and colleagues
• Considers the impact that quality outputs can have on others in their team.

Sample interview Question

1. Describe a time when you took action to keep a project or deliverable on track when it was in danger of going off-course. 
2. Tell me about a time when you made a mistake in your role – how did you address this and what did you take from that experience?
3. Provide an example that best demonstrates your ability to communicate complex information in a straightforward and understandable way – ensuring key stakeholders fully understood an important issue.

Descriptor

• Contributes to a caring and inclusive work environment demonstrating respect and appreciating diversity
• Shows empathy and kindness to colleagues
• Embraces open, honest and respectful discussions
• Contributes to activities that enhance the reputation of the Central Bank
• Supports the Central Bank in promoting the wellbeing of the team
• Develops rapport with team members and builds supportive relationships.

Sample interview Question

1. Can you share an example of a time when you took specific actions, which contributed  towards an  inclusive and respectful environment within your team? Describe what you did and the impact it had.
2. Describe a situation where you had to handle a disagreement or conflict at work in a respectful manner. How did you manage the situation, and what was the result? How did you ensure your interactions remained positive and respectful?
3. Provide an example of how you initiated a difficult yet respectful conversation with a team member to address a sensitive issue? 

Descriptor

• Makes clear, evidence-based recommendations and judgements
• Uses guidance, reflects and seeks input for decision making
• Proactively investigates a problem or situation, beyond routine questioning.
• Gathers and presents examples and relevant information to assist management in decision making.
• Helps to identify and mitigate operational risks
• Seeks clarification and asks constructive questions.

Sample interview Question

1. Tell me about a time when you proactively took action on an important deliverable.  
2. Tell me about the most important decision you have made. How did you go about gathering information to help you make a decision?
3. Can you describe a time when you gathered and presented examples or relevant information to assist management in making a decision?  How did you identify what information was needed, and how did you ensure your presentation was effective?

Descriptor

• Recognises, and escalates issues and risks appropriately without delay
• Identifies recurring issues and works with management to resolve them
• Makes constructive suggestions within the team
• Readily adjusts to changing circumstances, embracing new challenges
• Willingly takes on different tasks to support team objectives
• Willing to make changes in own ways of working to improve performance.

Sample interview Question

1. Tell me about a time when you had a problem or recurring issues and didn’t immediately know what to do – how did you break it down?
2. Tell me about a time when you came up with a process or procedure to solve a problem. How did you present your idea to your manager/team?
3. Can you describe a time when you identified a need for improvement in the way you work? What specific actions did you take? What was the outcome?

Descriptor

• Drives own development and seeks opportunities for growth
• Seeks regular, constructive feedback
• Actively seeks clarification where there is ambiguity
• Acknowledges mistakes and extracts lessons from them
• Monitors and reflects on own objectives and behaviours
• Celebrates team successes.

Sample interview Question

1. Describe a time when you seized an opportunity to get involved in something new or more challenging.  What did you learn from this experience and how do you think it supported your development? 
2. Describe something you've learned or developed from a colleague or your manager – how has that supported or benefitted your development? 
3. Give an example where you used a mistake as an opportunity for learning and/or development.

Descriptor

• Supports team decisions
• Contributes equally to the division of tasks and workload
• Shares useful information and keeps other team members up-to-date
• Communicates clearly using an active voice in team meetings
• Queries and asks questions
• Communicates own experience and input.

Sample interview Question

1. Give me your best example of working collaboratively to accomplish an important team goal. What was the goal or objective?
2. Tell me about a time when other team members impacted your deliverables. What were the circumstances and how did you handle it?
3. Tell me about a time when willingness to share your knowledge and skills enhanced an outcome or decision for the team.

Descriptor

• Committed to achieving positive outcomes
• Uses a focused approach to achieve tasks
• Adds value as a keen collaborator within the team
• Contributes to planning, monitoring and reporting results to management
• Open to refine and improve own skill set
• Builds successful relationships. 

Sample interview Question

1. Give me an example of a time when you were responsible for reviewing a lot of information and research on an important topic. How did you go about understanding it sufficiently to brief and engage others on it?
2. Give me an example of when you used your fact-finding skills to gain information needed to solve a work-related problem. How did you analyse the information and come to a solution?
3. Can you describe a recent example of how you have actively worked to address any gaps in your skills? What steps did you take, and what was the outcome?

Descriptor

• Applies strong moral and ethical principles in everyday delivery
• Is accountable as a specialist or manager, to deliver the appropriate outcome for the team
• Effectively plans and manages time to deliver agreed commitments and business deadlines 
• Ensures timely communication and representation on behalf of the team with internal and external stakeholders
• Actively contributes to the achievement of the teams objectives, independently and by coordinating others
• Considers the short and long-term impact their role has on the Central Bank

Sample interview Question

1. Describe a time when you took action to keep a project or deliverable on track when it was in danger of going off-course. 
2. Tell me about a time when you made a mistake in your role. How did you address this and what did you take from that experience?
3. Sometimes it is important to disagree with others, particularly your manager or a team colleague, in order to keep a mistake from being made. Tell me about a time when you were willing to disagree with others to ensure a positive outcome was achieved. What was the result?

 

 

Descriptor

• Supports a caring and inclusive environment, demonstrating respect and encouraging diversity
• Demonstrates and role models empathy and compassion to colleagues
• Demonstrates respect at work through positive interactions
• Upholds activities that enhance the reputation of the Central Bank
• Advocates for and assists in supporting employee wellbeing across the team
• Guides, coaches and supports the development of team members.

Sample interview Question

1. Can you share an example of a time when you took specific actions to create a more inclusive and respectful environment within your team? Describe what you did and the impact it had. How did your actions affect the team dynamics? What feedback did you receive from your colleagues?
2. Provide an example of how you initiated a difficult yet respectful conversation with a team member to address a sensitive issue.
3. Can you provide an example of a time when you guided or coached a team member to help them develop their skills? What approach did you take, and what was the outcome?

Descriptor

• Makes timely decisions, while mitigating operational risk
• Combines forward-thinking with reflective practice to improve efficacy of outcomes
• Anticipates challenges and works collaboratively to overcome them
• Approaches situations with careful consideration, evaluates options, and engages the appropriate stakeholders
• Works towards consensus, securing buy-in for their decisions from members of the team
• Provides feedback to support others in making decisions.

Sample interview Question

1. Tell me about a difficult work-related decision you had to make - walk me through your decision making process.
2. Describe a time when you had to factor competing stakeholder perspectives into a decision – what approach did you take and what was the outcome?
3. Tell me about a time when you had to provide feedback to someone to help them make an important decision. Describe the situation, the feedback you provided, how you delivered it, and what the outcome was.

Descriptor

• Recognises and responds to issues and changing requirements appropriately and without delay
• Identifies recurring issues and gathers ideas from a range of sources to improve practices within the team
• Makes constructive suggestions to management regarding team efficiency
• Willing and able to adapt in their role as a specialist or leader
• Communicates to colleagues and the team justified improvements to practices
• Coordinates collaborative sessions on innovative ways to improve processes.

Sample interview Question

1. Can you provide an example of a time when you identified a recurring issue within your team? Describe how you gathered ideas from different sources to address the issue and the steps you took to implement improvements.
2. Give me an example of when the team worked together to generate solutions or ideas to improve existing practices.
3. Tell me about an improvement you independently made in your work processes. What prompted you to identify these improvements? How has it benefited or helped you and/or others?

Descriptor

• Actively drives own development by addressing developmental gaps and seeking opportunities for growth
• Displays self–awareness, actively seeking and providing regular, constructive feedback
• Fosters a focus on improvement for own performance and the performance of others
• Recognises and learns from mistakes to enhance performance
• Continuously monitors and reflects on own objectives and behaviours
• Shares knowledge and skills contributing to team development.

Sample interview Question

1. Tell me about a time when you took on a particularly challenging assignment, perhaps one you didn’t have all the experience for. What approach did you take to address any gaps and what did you take from the experience?
2. Give me an example of how you quickly adapted to a change in your work area when perhaps others were more hesitant. How did your approach influence others around the change?
3. Can you give an example of a time when you actively sought out feedback to improve your performance? Describe the situation, the feedback you received, how you applied it, and any feedback you provided to others in return.

Descriptor

• Supports team decisions in pursuit of collective goals
• Collaborates fairly to refine existing information and ensure validity
• Shares knowledge to enable other team members to enhance productivity
• Communicates clearly, and actively engages in team meetings
• Questions perspectives
• Pursues shared experiences which impact team performance.

Sample interview Question

1. Tell me about a time when you succeeded in a project or deliverable by collaborating with others outside of your immediate team.
2. Describe a situation where you and a colleague or team member disagreed on a work related matter. What approach did you take to resolve the disagreement and ensure the right outcome for the team?
3. Describe an example of where you developed a stronger solution to a problem as a result of involving other teams, not just your own.

Descriptor

• Follows through on tasks and deadlines
• Demonstrates drive for high performance standards
• Ensures fairness in the delegation of tasks
• Presents the team’s planning, monitoring and results reporting to management
• Displays willingness to learn and grow
• Develops strong relationships.

Sample interview Question

1. Tell me about a time you took the lead in a team project. What was the outcome of the project?
2. Give me an example of where you had to support team members through change within the team.  What was the change and what did you do to help others adapt to it?
3. Can you describe a time when you successfully built a strong relationship with a colleague or stakeholder to achieve a specific goal or meet a tight deadline? 

Descriptor

• Considers the impact of actions with integrity, ensuring successful completion of own and team tasks
• Maintains high standards of accountability for all actions and ethical behaviour
• Manages projects and initiatives with vision and leadership
• Communicates effectively at all levels within the bank to gain support
• Leads and executes strategic priorities, defining ownership and accountability
• Actively collaborates and delivers strategic objectives in line with business plan.

Sample interview Question

1. Describe a difficult work-related problem you faced that required you to come up with a creative solution. Tell me about the steps or actions you took and why?
2. Can you describe a time when you anticipated a problem related to a key priority for you or your team in advance and took steps to stop it from becoming an issue?
3. Describe a situation or project where you had to keep people informed. How did you do this?

Descriptor

• Empowers team members to make their views heard, fostering a culture of promoting shared ideas and experiences
• Recognises and acts to support the needs of the team with an empathic approach
• Initiates open, honest and respectful discussions, acting with discretion and sensitivity
• Recognises contributions to goals and identifies opportunities to support growth and development
• Fosters an environment of trust and confidence enabling team members to contribute effectively
• Seeks feedback and encourages others to be open and honest.

Sample Questions

1. What have you done to help your team align with the organisation's vision and make it a reality? What was the outcome?
2. Describe a time you had to deliver bad news or a difficult decision to your team. What approach did you take to communicate the message and manage the impact? 
3. Provide an example of how you initiated a difficult yet respectful conversation with a team member to address a sensitive issue?

Descriptor

• Confidently makes decisions when information is lacking or unavailable
• Learns from past decisions to anticipate future obstacles
• Seeks input to gather diverse perspectives and experiences
• Clarifies and understands stakeholder expectations when making decisions
• Champions high ethical standards and innovation in all decision-making processes
• Takes responsibility, holds self and others accountable, acknowledging and learning from mistakes.

Sample Questions:

1. Describe a situation in which you were especially skilful in making a decision quickly.
2. Give an example of where you decided to take a reasonable risk rather than maintain the status quo. How did you reach that judgement – what was the outcome?
3. Describe a situation where you had to make a critical decision that required input from multiple stakeholders? How did you clarify expectations? 

 

Descriptor

• Initiates change response based on priorities and unexpected obstacles
• Embraces change recognising the opportunity for continuous improvement and innovation
• Leads change initiatives, ensuring team buy-in and effective implementation
• Provides constructive feedback on change proposals
• Identifies opportunities to continuously improve the effectiveness and efficiency of the Central Bank
• Embeds constructive challenge, and organisational agility when overseeing processes.

Sample Questions:

1. Tell me about a time when you challenged the status quo even though you knew it might not be well received. Describe how you developed a better solution? How did you convince others it was the right thing to do?
2. Describe a situation where the initial approach you took to something was unsuccessful. What did you do or change to ultimately ensure a successful outcome?
3. Give us a specific example of how you have used performance measurements or metrics to improve efficiency and effectiveness within the team. What was the situation? What did you do? What was the outcome?

Descriptor

• Role models continuous learning to inspire growth and vision
• Provides feedback empowering team members to reach full potential
• Actively seeks feedback and incorporates it to enhance both own performance and the team's performance
• Fosters an environment where errors are recognised and discussed
• Open-minded and receptive to new ideas
• Recognises and celebrates the contributions and successes of all team members.

Sample Questions:

1. Describe a time when you demonstrated continuous learning in your role? How did your commitment to learning inspire growth and vision within your team? How did the overall experience benefit your own development and that of your team?
2. Describe a situation when you looked for feedback to improve your and your team's performance? What changes or improvements resulted from this feedback?
3. Describe a time when a member of a team you were leading made a mistake. How did you manage both the issue and the individual in this situation?

Descriptor

• Empowers and supports team decisions in pursuit of collective goals
• Articulates strategic decisions and how they lead to long-term benefits
• Proactively shares knowledge to create an awareness of shared goals
• Communicates openly and encourages collaboration across teams
• Provides timely constructive feedback to define and execute outcomes
• Creates an environment where shared experiences are encouraged.

Sample Questions:

1. Describe a situation where you needed to encourage collaboration across different teams? Describe how you promoted open communication among the different teams? Describe the outcome.
2. Describe a situation where a project you were managing did not go as well as planned due to a lack of teamwork. What did you attribute the lack of teamwork to? What action did you take and what was the outcome?
3. Describe an example where you have worked across organisational boundaries – balancing different stakeholder needs and perspectives to achieve a successful outcome.

Descriptor

• Delegates tasks and deadlines to optimise quality outcomes
• Monitors and drives high performance standards and effectiveness
• Sets targeted objectives to motivate and encourage excellence
• Encourages urgency and responsibility for actions to achieve disciplined execution
• Identifies gaps in own performance or knowledge to drive achievements
• Achieves results through strong internal and external relationships.

Sample Questions:

1. Describe a time you set stretch goals with your team to support delivery of a key project/deliverable. How did you ensure they were clear on the outcomes
2. Describe a time when a project demanded intense effort from you or your team?  How did you achieve the buy-in and support of the team – what did you do to help get the right result?
3. Can you give an example of a time when you recognised a gap in your own performance or knowledge? How did you go about identifying this gap, and what steps did you take to address it in order to achieve your goals?

Descriptor

• Exemplifies/role models high standards of integrity and transparency about successes and failures
• Accountable for outcomes, role modelling a culture of responsibility and ethical behaviours
• Translates the Central Bank’s strategy into actionable objectives to guide operations
• Demonstrates openness and clarity in communication at all levels
• Is resilient, drives projects and initiatives forward, even when faced with setbacks
• Considers the impact of their actions with integrity, ensuring the needs of the team are considered.

Sample interview Question

1. Tell me about a time when you were leading a project there was a shift in goals midway through – how did you re-calibrate priorities and the team to address this?
2. Give me an example that shows how you gained the commitment of your team to a critical project – one that would be challenging and require intense effort from them.
3. Describe an example of when you have successfully translated organisational strategy into clear and specific work plans for your teams. How did you ensure the strategy was fully integrated and your team felt a connection to it?

 

 

Descriptor

• Inspires and motivates enabling the team to achieve collective goals
• Understands the needs of the team and role models empathy and kindness
• Champions a respectful working environment by role modelling inclusive attitudes and interactions
• Contributes to activities that enhance the reputation of the Central Bank
• Identifies opportunities for growth and recognition enabling individuals to reach their full potential
• Cultivates a culture of trust and confidence empowering meaningful contributions
• Seeks honest and open feedback.

Sample Questions

1. Tell me about a situation where you demonstrated empathy and kindness towards a team member who was facing a challenge or difficulty. What was the outcome of your actions?
2. Describe a situation where you identified an opportunity gap within your team. What steps did you take to ensure that all team members had an equal chance to develop and grow professionally?
3. Provide an example of how you initiated a difficult yet respectful conversation with a team member to address a sensitive issue.

Descriptor

• Confident decision maker exercising sound judgement to support processes and take measured risks
• Learns from past experiences to inform future strategies and actions
• Gathers diverse perspectives to inform the decision-making process
• Considers economic implications and public interests when making decisions.
• Leads innovation to enhance and effect decision making
• Accepts accountability and creates a culture for others to be accountable.

Sample Questions

1. Tell me about a difficult problem you solved that had a significant positive impact on all or part of the organisation. What was your approach and what convinced you that this was the right decision?
2. Describe a time when you had to make a decision that you knew would be unpopular with your team/ function or broader organisation/ stakeholders
3. Describe an example that best shows your ability to make and contribute to decisions as a part of larger group or team e.g. as a member of a Committee or Working group

Descriptor

• Adopts new strategies in response to changing priorities and unforeseen challenges
• Embraces change promoting opportunities for continuous improvement
• Readily adjusts to changing circumstances, embracing new challenges
• Provides guidance and stability during uncertain circumstances
• Leads change initiatives, welcomes innovation and ensures effective buy-in.
• Comfortable with ambiguity and adopts an agile approach when navigating change
• Challenges the status quo even when faced with uncertainty

Sample Questions

1. Tell me about a time when you had to revitalise a team, perhaps one that had undergone significant change. What steps did you take and what impact did these have?
2. Tell me about a time when your chosen solution to a work-related issue or problem was unsuccessful and you had to rethink the problem from scratch
3. Can you share a specific example which describes how you balance the need for innovation with maintaining stability and continuity in your organisation/team. Can you share a specific example of when this balance was crucial to achieving a strategic goal?

Descriptor

• Confident decision maker exercising sound judgement to support processes and take measured risks.
• Learns from past experiences to inform future strategies and actions.
• Gathers diverse perspectives to inform the decision-making process
• Considers economic implications and public interests when making decisions.
• Leads innovation to enhance and effect decision making.
• Accepts accountability and creates a culture for others to be accountable.

Sample Questions

1. Tell me about a difficult problem you solved that had a significant positive impact on all or part of the organisation. What was your approach and what convinced you this was the right decision?
2. Describe a time when you had to make a decision that you knew would be unpopular with your team/ function or broader organisation/ stakeholders
3. Describe an example that best shows your ability to make and contribute to decisions as a part of larger group or team e.g. as a member of a Committee or Working group

Descriptor

• Leverages collective strengths and expertise to achieve results
• Provides clear direction and sets expectations, actively enabling achievement of goals
• Shares expertise and knowledge enabling team members to enhance skills and achieve objectives
• Communicates openly and fosters teamwork sharing information and insights to demonstrate a shared purpose
• Role models accountability to influence consistent, quality outcomes
• Enables others to achieve collective goals through shared experiences.

Sample Questions

1. Describe a key organisation project you have led or sponsored which required cross functional involvement and collaboration. Describe your specific role and approach in fostering the level of collaboration and cohesion required to deliver the project.
2. Give me an example of when you did not have sufficient resources on the team to achieve a critical project – how did you manage the impact on the team and on the project delivery? 
3. Describe an example of where you were responsible for driving a highly motivated and productive work environment during times of uncertainty. What did you do? What was the result? What challenges did you face?

Descriptor

• Implements and utilises robust mechanisms to track progress and achieve objectives
• Supports collaboration across the Central Bank to achieve quality outcomes 
• Leads and motivates others illustrating how their contributions directly influence the Central Bank’s performance
• Utilises the skills and expertise of team members effectively to achieve disciplined execution
• Fosters dedication to growth and development in pursuit of goals and achievements
• Builds and maintains relationships which advance the Central Bank's mission.

Sample Questions

1. Describe a time when you had to bring a problem and propose a solution to your senior leadership/executive team. How did you leverage your analysis and critical thinking to convince them your proposal was the right thing to do? 
2. Can you provide an example of how a strategic relationship you developed benefited your organisation. How do you approach networking and relationship-building?
3. Describe a situation where you had to motivate your team by linking their individual contributions to the overall performance of your organisation. How did you communicate this connection, and what was the result?