Transcript of the Video "Consumer Protection Code 2025" (PDF 64.52KB)
The Consumer Protection Code 2025 – encompassing Standards for Business Regulations and Consumer Protection Regulations – is available in an interactive HTML format and is supplemented by a range of tools and guidance to aid users to navigate and better understand the revised Code.
The revised Code will take effect on 24 March 2026 following a 12-month implementation period. Until then, the existing Consumer Protection Code 2012 continues to apply to regulated firms, and the protections that are currently in place remain effective.
With the publication of the revised Consumer Protection Code, we aim to:
- Deliver a modernised Code that reflects how financial services are delivered in a digital world
- Ensure firms effectively incorporate customers’ interests into their strategy and decision-making
- Create a package of updated protections that reflect how consumers are accessing financial services today.
- Provide clarity and predictability for firms on their consumer protection obligations
- Support consumers and firms in accessing and navigating the Code.
See also: Explainer – What is the Consumer Protection Code 2025 and how can it protect me?