Open & Engaged Charter 2024 – 2026

Our approach to effective stakeholder engagement

We serve the public interest by maintaining monetary and financial stability while ensuring that the financial system operates in the best interests of consumers and the wider economy. 

Engagement with our stakeholders is a priority for us. We seek to listen, build dialogue and learn so that we can contribute to building trust in the financial system and foster a wider understanding of our role. Our stakeholder engagement is focused on the key areas of Culture, Dialogue, Reach and Insight.

We emphasise our communications and engagement culture, working with our people to drive enhanced engagement.

We emphasise dialogue in our communications and engagement activities. We actively listen, and, where appropriate, reflect community perspectives in our work.

We expand our reach and impact by building relationships with a wider range of stakeholders, including the public, participants in the real economy and our international peers.

We measure the impact and outcomes of our communications and engagement. We adjust and improve based on what we learn.

This work is underpinned by our values:

In a changing world, it is essential we are engaged with those who affect and are affected by our work, transparent in our decisions and policy-making, and open to new insights and diverse perspectives.