Themed Inspections 

One of the ways the Central Bank assesses compliance with our statutory codes of conduct (including various European directives) is through themed inspections.

Themed inspections focus on a specific topic or product rather than on a specific institution. These inspections are carried out on a number of regulated entities for which the topic would be applicable or those that represent a significant portion of the market share of the relevant product.

Feedback from themed inspections is provided to the relevant sector(s) of the financial services industry formally and the findings from these themes are brought into the public domain through publication on our website.

Information regarding financial service industry themed inspections is set out below.

  • Insurance Companies
  • Credit Institutions and Mortgage Lending
  • Code of Conduct on Mortgage Arrears
  • Retail Intermediaries
  • Stockbroking and Investment Firms
  • Moneylenders
  • Debt Management Firms

Insurance Companies

Gadget Insurance Thematic Inspection – November 2018

Industry Letter - Thematic Inspection of Gadget Insurance November 2018 | pdf 426 KB Press Release - Thematic Inspection of Gadget Insurance - November 2018

Consumers' Experience of the Motor Insurance Claims Process

Industry Letter - Thematic Inspection of Motor Damage Claims Processing - February 2017 | pdf 1592 KB

Information Release - Review of Motor Damage Claims Handling published

Review of Health Insurance Renewal Process - March 2016

Information Release - Review of Health Insurance Renewal Process - March 2016 | pdf 279 KB

Review of Annuity Sales Process - January 2016

Industry Letter - Review of Annuity Sales Process - January 2016 | pdf 938 KB Information Release - Review of Annuity Sales Process - January 2016 | pdf 325 KB

Review of Sales Incentives to direct employees of Insurance Companies, Credit Institutions and Investment Firms - July 2014

Guidelines on Variable Remuneration Arrangements for Sales Staff - July 2014 | pdf 963 KB Information Release - Guidelines on Variable Remuneration Arrangements for Sales Staff - July 2014 | pdf 242 KB

Review of Annual Personal Pension Statements - May 2014

Industry Letter - Review of Annual Personal Pension Statements - May 2014 | pdf 1159 KB Information Release - Review of Annual Personal Pension Statements - May 2014 | pdf 186 KB

Review of Sales Incentives paid to direct employees of Insurance Companies - November 2013

Industry Letter - Review of Sales Incentives paid to direct employees of Insurance Companies – November 2013 | pdf 443 KB Information Release - Review of Sales Incentives paid to direct employees of Insurance Companies – November 2013 | pdf 246 KB

Household Property Claims Themed Inspection - October 2013

Industry Letter - Household Property Claims themed inspection - October 2013 | pdf 1847 KB Information Release - Household Property Claims themed inspection - October 2013 | pdf 97 KB

Review of Implementation of Consumer Protection Code 2012 - June 2012

Industry Letter - Review of Implementation of Consumer Protection Code 2012: 18 June 2012 | pdf 1536 KB Information Release - Review of Implementation of Consumer Protection Code 2012: 19 June 2012 | pdf 168 KB

Third Party Personal Injury Claims - October 2011

Industry Letter - Themed Inspection into Third Party Personal Injury Claims: 07 October 2011 | pdf 378 KB Information Release - Themed Inspection into Third Party Personal Injury Claims: 13 October 2011 | pdf 119 KB

Complaints Handling by Insurance Firms - April 2011

Industry Letter -Complaints Handling by Insurance Firms: 13 April 2011 | pdf 164 KB Information Release -Complaints Handling by Insurance Firms: 19 April 2011 | pdf 188 KB

Third Party Motor Insurance Claims Processing - November 2010

Industry Letter - Third Party Motor Insurance Claims Processing: 10 November 2010 | pdf 157 KB Information Release - Third Party Motor Insurance Claims Processing: 19 November 2010 | pdf 151 KB

Minimum Competency Requirements Themed Review - July 2010

Industry Letter- Compliance by Insurance Companies with Minimum Competency Requirements: 30 July 2010 | pdf 234 KB Information Release - Compliance by Insurance Companies with Minimum Competency Requirements: 05 August 2010 | pdf 165 KB

Renewal of Motor Insurance Policies & Home Insurance Claims Processing - June 2010

Industry Letter - Renewal of Motor Insurance Policies: 03 June 2010 | pdf 235 KB Industry Letter -Home Insurance Claims Processing: 02 June 2010 | pdf 234 KB Information Release - Home Insurance Claims & Motor Renewals: 22 June 2010 | pdf 177 KB

Suitability of Investment Products Sold to Older Customers - February 2010

Industry Letter - Suitability of Investment Products Sold to Older Customers: 02 February 2010 | pdf 239 KB Information Release - Suitability of Investment Products Sold to Older Customers: 04 February 2010 | pdf 132 KB Industry Letter -Review of the Sale of Investment Products to Older Customers: 13 October 2006 | pdf 227 KB

Review of Claims Handling for Payment Protection Insurance Policies - July 2009

Industry Letter - Review of Claims Handling for Payment Protection Insurance Policies: 10 July 2009 | pdf 277 KB Information Release - Review of Claims Handling for Payment Protection Insurance Policies: 10 July 2009 | pdf 119 KB

Examination of Sales and Premium Review Process of Unit Linked Whole of Life Policies - December 2008

Industry Letter - Examination of Sales and Premium Review Process of Unit Linked Whole of Life Policies: 05 December 2008 | pdf 257 KB Information Release - Examination of Sales and Premium Review Process of Unit Linked Whole of Life Policies: 05 December 2008 | pdf 96 KB

 Examination of Travel Insurance Claims - September 2008 

Industry Letter - Examination of Travel Insurance Claims: 28 August 2008 | pdf 98 KB Information Release - Examination of Travel Insurance Claims: 02 September 2008 | pdf 20 KB

Review of Third Party Motor Insurance Personal Injury Claims - January 2008

Industry Letter -Review of Third Party Motor Insurance Personal Injury Claims:18 January 2008 | pdf 128 KB Information Release - Review of Third Party Motor Insurance Personal Injury Claims: 12 February 2008 | pdf 142 KB

Review of the Sales of Serious Illness Cover Policies - December 2007 

Industry Letter - Review of the Sales of Serious Illness Cover Policies: 12 December 2007 | pdf 140 KB Information Release - Review of the Sales of Serious Illness Cover Policies:10 January 2008 | pdf 17 KB

Credit Institutions and Mortgage Lending

Review of Sales Incentives to direct employees of Insurance Companies, Credit Institutions and Investment Firms - July 2014

Guidelines on Variable Remuneration Arrangements for Sales Staff - July 2014 | pdf 963 KB Information Release - Guidelines on Variable Remuneration Arrangements for Sales Staff - July 2014 | pdf 242 KB

Research highlights positive experience of borrowers engaged in the Mortgage Arrears Resolution Process (MARP)

Research highlights positive experience of borrowers engaged in MARP: 21 February 2013 | pdf 372 KB

Themed Inspection:  Sale of Payment Protection Insurance - June 2012

Letter issued to firms who were inspected: 27 June 2012 | pdf 67 KB Information Release - Latest inspection into the sale of Payment Protection Insurance | pdf 224 KB

Review of Implementation of Consumer Protection Code 2012 - June 2012

Industry Letter - Review of Implementation of Consumer Protection Code 2012: 18 June 2012 | pdf 1536 KB Information Release - Review of Implementation of Consumer Protection Code 2012: 19 June 2012 | pdf 168 KB

Review of Implementation of the Code of Conduct on the Switching of Current Accounts with Credit Institutions - December 2011

Industry Letter - Review of Implementation of the Code of Conduct on the Switching of Current Accounts with Credit Institutions: 16 December 2011 | pdf 301 KB Information Release - Review of Implementation of the Code of Conduct on the Switching of Current Accounts with Credit Institutions: 16 December 2011 | pdf 296 KB

Review of Out of Order Activity Fees on Current Accounts - December 2011

Industry Letter - Review of Out of Order Activity Fees on Current Accounts: 13 December 2011 | pdf 419 KB Information Release - Review of Out of Order Activity Fees on Current Accounts: 13 December 2011 | pdf 281 KB

Review of Lenders Compliance with the Code of Conduct on Mortgage Arrears - June 2011

Industry Letter - Review of Lenders Compliance with the Code of Conduct on Mortgage Arrears: 30 June 2011 | pdf 2098 KB Information Release - Review of Lenders Compliance with the Code of Conduct on Mortgage Arrears: 01 July 2011 | pdf 231 KB

Inspection of Bank's promotional interest rates - May 2011

Industry Letter - Inspection of Bank's promotional interest rates: 18 May 2011 | pdf 222 KB Information Release - Inspection of Bank's promotional interest rates: 20 May 2011 | pdf 97 KB

Review of Tracker Bonds' Key Features Documents - March 2011 

Industry Letter - Review of Tracker Bonds' Key Feature Documents: 03 March 2011 | pdf 303 KB Information Release -Review of Tracker Bonds' Key Feature Documents: 04 March 2011 | pdf 197 KB

Themed Inspection of the Code of Conduct on Mortgage Arrears (CCMA) - September 2010

Industry Letter- Feedback from the Themed Inspection of the Code of Conduct on Mortgage Arrears 2010 | pdf 427 KB Information Release - Themed Inspection of the Code of Conduct on Mortgage Arrears (CCMA) 2010. | docx 21 KB

Themed Inspection on Residential Mortgage Arrears and Reposessions - April 2010 

Industry Letter - Themed Inspection on Residential Mortgage Arrears and Repossessions: 22 April 2010 | pdf 361 KB Information Release - Residential Mortgage Arrears and Repossessions 23 April 2010 | pdf 276 KB

Suitability of Investment Products Sold to Older Customers - February 2010 

Industry Letter - Suitability of Investment Products Sold to Older Customers: 02 February 2010 | pdf 239 KB Information Release - Suitability of Investment Products Sold to Older Customers: 04 February 2010 | pdf 132 KB

Minimum Competency Requirements Themed Review - November 2009 

Industry Letter - Review of Minimum Competency Requirements: November 2009 | pdf 187 KB

Transparency of Personal Current Accounts - July 2009

Information Release - Transparency of Personal Current Accounts: 29 July 2009 | pdf 389 KB

Examination on the Management and Reporting of Charging Errors - July 2009

Industry Letter - Examination on the Management and Reporting of Charging Error | pdf 315 KB Information Release - Examination on the Management and Reporting of Charging Errors: 03 July 2009 | pdf 35 KB

Examination of Arrears and Repossessions Handling Procedures - December 2008 

Information Release - Examination of Arrears and Repossessions Handling Procedures:16 December 2008 | pdf 20 KB

Complaints Handling in Credit Institutions - November 2008 

Industry Letter - Complaints Handling in Credit Institutions: November 2008 | pdf 175 KB Information Release - Complaints Handling in Credit Institutions: 24 November 2008 | pdf 16 KB

Review of the Sale of Investment Products - June 2008 

Information Release - Review of the Sale of Investment Products: 25 June 2008 | pdf 22 KB Industry Letter - Review of the Sale of Investment products to Older and Vulnerable Consumers: 13 October 2006 | pdf 229 KB

Review of Certain Aspects of Credit Card Compliance - November 2007

Industry Letter - Review of Certain Aspects of Credit Card Compliance: November 2007 | pdf 129 KB Information Release - Review of Certain Aspects of Credit Card Compliance: 20 November 2007 | pdf 15 KB

Survey of Sales processes of regulated mortgage providers - September 2007

Industry Letter - Survey of Sales processes of regulated mortgage providers:19 September 2007 | pdf 244 KB Information Release - Survey of Sales processes of regulated mortgage providers: 8 October 2007 | docx 21 KB

Review of Payment Protection Insurance - February 2007

Industry Letter - Review of Payment Protection Insurance: 27 February 2007 | pdf 1216 KB

Retail Intermediaries

Themed Inspection of Managing General Agents - November 2018

Industry Letter – Thematic Inspection of Retail Intermediaries acting as Managing General Agents – November 2018 | pdf 302 KB Press Release - Findings of Managing General Agents Thematic Inspection and Motor Insurance Research released

Results from Themed Inspections - May 2015

Supervisory review programme of retail intermediary firms - 29 May 2015 | docx 21 KB

Minimum Competency Requirements Themed Review - October 2010

Industry Letter -Regulatory Disclosure Requirements and Minimum Competency Requirements Themed Review: 22 October 2010 | pdf 184 KB Information Release -Minimum Competency Requirements Themed Review: 22 October 2010 | pdf 126 KB

Insurance Intermediaries Compliance with Client Premium Account Regulations - June 2010

Industry Letter - Inspection of Insurance Intermediaries Compliance with Client Premium Account Regulations: June 2010 | pdf 284 KB Information Release - Inspection of Insurance Intermediaries Compliance with Client Premium Account Regulations: 19 July 2010 | pdf 97 KB

Mortgages referred to Specialist lenders by Mortgage Intermediaries - June 2010 

Industry Letter -Review of mortgages referred to Specialist Lenders by Mortgage Intermediaries: June 2010 | pdf 136 KB Information Release - Review of mortgages referred to Specialist Lenders by Mortgage Intermediaries: May 2010 | pdf 310 KB

Examination of mortgage intermediaries and potential conflicts of interest - December 2008

Industry Letter - Examination of Mortgage Intermediaries and Potential Conflicts of Interest: 15 December 2008 | pdf 326 KB Information Release - Examination of Mortgage Intermediaries and Potential Conflicts of Interest: 8 January 2009 | pdf 80 KB

Review of Charges and Premium Rebates - March 2008 

Industry Letter - Review of Charges and Premium Rebates: 06 March 2008 | pdf 133 KB Information Release - Review of Charges and Premium Rebates:11 March 2008 | pdf 16 KB

Stockbroking & Investment Firms

Structured Retail Products Themed Inspection - September 2016 

Industry Letter - Structured Retail Products Themed Inspection - 01 September 2016 | pdf 436 KB Information Release - Structured Retail Products Themed Inspection - 01 September 2016 | pdf 342 KB

Contracts for Differences for MiFID authorised Investment and Stockbroking Firms 

Industry Letter - Review of Contracts for Differences: 23 November 2015 | pdf 347 KB Information Release - Review of Contracts for Difference: 23 November 2015 | pdf 335 KB

Provision of Information to Clients in Relation to Costs and Charges - December 2014 

Industry Letter - Provision of Information to Clients in Relation to Costs and Charges- December 2014 | pdf 545 KB Provision of Information to Clients on Costs and Charges December 2014 | pdf 401 KB

Review of Sales Incentives to direct employees of Insurance Companies, Credit Institutions and Investment Firms - July 2014

Guidelines on Variable Remuneration Arrangements for Sales Staff - July 2014 | pdf 963 KB Information Release - Guidelines on Variable Remuneration Arrangements for Sales Staff - July 2014 | pdf 242 KB

Best Execution under MiFID Themed Inspection of Investment & Stockbroking Firms - July 2012

Industry Letter - Best Execution under MiFID Themed Inspection of Investment & Stockbroking Firms: 04 July 2012 | pdf 1421 KB Information Release - Best Execution under MiFID Themed Inspection of Investment & Stockbroking Firms: 10 July 2012 | pdf 188 KB

Complaints Handling by Investment & Stockbroking Firms - June 2011

Industry Letter - Complaints Handling by Investment & Stockbroking Firms: 15 June 2011 | pdf 220 KB Information Release - Complaints Handling by Investment & Stockbroking Firms: 17 June 2011 | pdf 189 KB

Review of CFD/Spread Betting Firms' Compliance with MiFID Regulations - June 2011 

Industry Letter - Review of Contract for Difference (CFD)/Financial Spread Betting Firms' Compliance with MiFID Regulations: 08 June 2011 | pdf 361 KB Information Release - Review Contract for Difference (CFD)/ Financial Spread Betting Firms' Compliance with MiFID Regulations: 16 June 2011 | pdf 92 KB

Suitability of Investment Products Sold to Older Customers - February 2010 

Industry Letter - Suitability of Investment Products Sold to Older Customers: 02 February 2010 | pdf 162 KB Information Release - Suitability of Investment Products Sold to Older Customer: 04 February 2010 | pdf 132 KB

Client Categorisation Systems of Investment and Stockbroking Firms - September 2008

Industry Letter - Client Categorisation Systems of Investment and Stockbroking Firms: 29 September 2008 | pdf 89 KB Information Release - Client Categorisation Systems of Investment and Stockbroking Firms: 02 October 2008 | pdf 16 KB

Moneylenders

Inspection of Licensed Moneylenders APRs and Costs of Credit - March 2013

Industry Letter - Inspection of Licensed Moneylenders APRs and Costs of Credit: 1 March 2013 | pdf 691 KB Information Release - Inspection of Licensed Moneylenders APRs and Costs of Credit: 6 March 2013 | pdf 289 KB

Inspection of Licensed Moneylenders - February 2011 

Information Release - Findings of Inspection of Licensed Moneylenders: 18 February 2011 | pdf 273 KB

Debt Management Firms

Inspection of compliance by Debt Management Firms

Industry Letter - Themed Inspection of compliance by Debt Management Firms - 27 February 2015 | pdf 804 KB Information Release - Findings of Themed Inspection of compliance by Debt Management Firms - 27 February 2015 | pdf 393 KB

Consumer Protection Code: Thematic Inspection of Compliance by Debt Management Firms

Industry Letter - Consumer Protection Code, Thematic Inspection of Compliance by Debt Management Firms - 31 March 2016 | pdf 244 KB Information Release - Central Bank focuses on the debt management sector - 31 March 2016 | pdf 330 KB

Code of Conduct on Mortgage Arrears

Code of Conduct on Mortgage Arrears Themed Inspection 

Industry Letter - Code of Conduct on Mortgage Arrears Themed Inspection - 23 June 2015 | pdf 461 KB Information Release - Central Bank's Themed Inspection identifies weaknesses in lenders compliance with the Code of Conduct on Mortgage Arrears - 24 June 2015 | pdf 305 KB