Discussion Paper 10 – Consumer Protection Code Review

Overview

Description

 

The Central Bank of Ireland is conducting a comprehensive review of the Consumer Protection Code 2012.

The Consumer Protection Code is a set of principles and rules that regulated financial firms must follow when they:

  • Sell financial products and services to you
  • Give you financial information or advice
  • Advertise financial products or services
  • Handle your complaints

The Code was developed to protect you as a consumer of financial products and services and it, has served consumers well. It has established a strong set of rules and expectations for how firms should treat their customers. It has allowed us to intervene to protect consumers – such as tackling the banking sector’s mistreatment of tracker customers, and the unfair treatment of loyal customers in the insurance sector.

Given the rapidly changing financial services landscape, the Central Bank is now carrying out a comprehensive review of the Code.

The aim of the review is to modernise the Code to ensure it is fit for purpose and continues to protect consumers of financial products today and in the future.

The responses to the Discussion Paper set out below reflect the views of those who submitted them and not necessarily the views of the Central Bank. The Central Bank is not responsible for the accuracy of any of the information contained in the submissions. 

DP Number: DP10
Date : 03 October 2022
Closing Date : 31 March 2023

Discussion Paper Document

Consumer Protection Code Review – Discussion Paper | pdf 2264 KB

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