Requirements and Guidance for Retail Credit Firms and Home Reversion Firms   

Consumer Protection Requirements

Please see relevant Requirements and Guidance reference material listed below: Consumer Protection Code 2012 | pdf 1601 KB Consumer Protection Code 2006 | pdf 2399 KB Addendum to the 2006 Consumer Protection Code Dated May 2008 | pdf 184 KB Consumer Protection Code Clarifications Document July 2007 | pdf 213 KB Letter re: Clarification on Provision 4.14 of the Consumer Protection Code 19 November 2007 | pdf 45 KB Minimum Competency Code 2012 | pdf 1173 KB Minimum Competency Requirements | pdf 926 KB Addendum to Minimum Competency Requirements | pdf 178 KB 2013 Code of Conduct on Mortgage Arrears | pdf 1153 KB Code of Conduct for Business Lending to Small and Medium Enterprises 2012 | pdf 531 KB